Adrienne R Neu

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| map-marker Robinsonville, Mississippi

Return of incidental fees

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Gold Strike Casino Resort - Return of incidental fees
Gold Strike Casino Resort - Return of incidental fees - Image 2
I like to visit on a regular (weekly) driving 3 1/2 hours from Birmingham. There have been no incidents over the years since I have been coming. Usually my fee is back on my debit card within 3 days after check-out. I am a multi-platinum card holder. I came two weekends in a row and neither of my incidental fees have been returned. I was looking to make a reservation this weekend with my hostess but Goldstrike already has $100 total holding on incidental fees from my last 2 visits. Once I check out and there are no issues or charges, my money should not be held for a month.
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Loss:
$100
Pros:
  • Horseshoe casino next door within walking distance
  • Fun
  • Beautiful atmosphere
Cons:
  • Slots are not really loose
  • But you win a little

Preferred solution: I would like them to return my incidental fees expeditiously so that I can recycle those funds to return to the resort hotel. Not penalize me because of the type of card I use

User's recommendation: Inquire as to how long do they intend to hold your funds. I

MaryAnn P Piu

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Verified Reviewer
| map-marker Urbandale, Iowa

Comps

I stayed at G.S. Nov. 16, checked out on Nov. 19. Made reservations with NO comp room for Thursday even when i checked with customer care. Couldnt comp my room for $49. My total room stay for 3 nights was $321.20. I came in Sept and Oct. at least had a comp room for Thursday. Also my food comps were less this month. I visit Goldstrike when i am not taking care of my 96 year old mother who has dementia. So 6 months out of the year. Been going to GS for many years! Im not too hsppy and knowing there are over 1000 rooms there. I will not be back till March 2024 when my brother comes to watch mom. I guess what im asking is to at least refund me for one single night. I am a One Star gold, please email me and let me know so when i call in March 2024. I will be a much happier GS member. My new address is 107 Cedarbluff Ct., Harvest, AL 35749
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Thomas P Lkq
map-marker Robinsonville, Mississippi

The nastiest room I've ever seen in my 10 yrs visiting this establishment.

Gold Strike Casino Resort - The nastiest room I've ever seen in my 10 yrs visiting this...
Gold Strike Casino Resort - The nastiest room I've ever seen in my 10 yrs visiting this... - Image 2
Gold Strike Casino Resort - The nastiest room I've ever seen in my 10 yrs visiting this... - Image 3
My room was the nastiest room I've ever seen since I've been going there for 10yrs. They only had one register employ for a one hour and a half wait just to order. I was lied to about my comps for food. I gave pictures of the shifty room I got. It's a shame they can't even clean up rooms. I would like to send my pictures to the company's vip. How can I.?
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Loss:
$1500
Pros:
  • Nice atmosphere
Cons:
  • Nasty room and rude buffet employees

Preferred solution: Apology

User's recommendation: Take very few dollars and don't expect much.

James J Tls

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Verified Reviewer

Lost items

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Gold Strick was most helpful in taking care of my left items. I have nothing but praise for the staff and house keeping at Gold Strick. Mr Mcgeory contacted me right away and gave me options for recovering my items.
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Pros:
  • Nice atmosphere

Preferred solution: Nothing, my issue was taken care of.

User's recommendation: Great place to stay and play.

Cortez C Dgx

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Verified Buyer
| map-marker Charlotte, North Carolina

I’m a gold member that never win I mean never well if you call 2018 winnings that I got since then it seem no matter what I bet slots tight make you don’t want to come it’s bad enough you ride from Me

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Gold Strike Casino Resort - I’m a gold member that never win I mean never well if you call 2018...
Gold Strike Casino Resort - I’m a gold member that never win I mean never well if you... - Image 2
Gold Strike Casino Resort - I’m a gold member that never win I mean never well if you... - Image 3
Tight slots really doesnt make since make me dont want to gamble here anymore just take money ,take money , money money money
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Loss:
$700

Preferred solution: I would like to win sometimes instead of getting beat like sucker every time I come

User's recommendation: No I wouldn’t recommend no one

Betty D Epi

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Verified Reviewer
| map-marker Robinsonville, Mississippi

No Comp Rooms available

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I sent Gold Strike Casino in Robinsonville, MS a message, telling them that my points showed I had a comp room, but they are showing no availability!
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Loss:
$500
Pros:
  • Free comp rooms

Preferred solution: FREE COMP ROOMS

User's recommendation: DO NOT GAMBLE AT GOLD STRIKE, BECAUSE YOUR POINTS DOES NOT INCLUDE COMP ROOMS

1 comment
Guest

So you're upset cause you didn't get something for free? Are you saying you never enjoyed going?

Betty D Epi

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Verified Reviewer

Cannot get into your website to check comps

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The last time I had free rooms, when I called there was no availability! Please check when there will be availability on my account #1932****! I quit gambling here because of no rooms available!
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Preferred solution: FREE ROOMS FOR POINTS! IF THEY CAN GIVE ME 4 NIGHTS IN LAS VEGAS, WHY CAN'T GOLD STRIKE GIVE FREE ROOMS?????

User's recommendation: DO NOT GAMBLE AT GOLD STRIKE BECAUSE YOUR POINTS DO NOT GET FREE ROOMS

Anonymous
map-marker Helena, Alabama

Complaint

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During the pandemic in 2020, I was asked to complete a survey and was advised I would be given $85.00 in free play for completing the survey. When I visited the casino the $ was not available and no one could help, saying they didnt know anything about it. I later called your corporate office and was asked if someone from your company contacted me to follow up on the survey. I informed them, no. They said since no one contacted me, the $ is not available.
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User's recommendation: Not fair. Survey didn’t require contact from your company to avail myself of the free play.

Anonymous
map-marker San Diego, California

***

*** Solicited me. She was in her 40s blonde short hair with big tits. She said her name was Terri with an I. She said she was there all the time because you guys gave her free rooms. You should get rid of them.
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JUDY A Tpv

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Verified Reviewer
| map-marker Robinsonville, Mississippi

SO VERY DISAPPOINTED BECAUSE I AM NOT A HIGH ROLLER AND DON'T HAVE A CHANCE IN DRAWINGS,,

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MY NAME IS JUDY TRITT,,, MY M LIFE # IS 3108**** .... March I won A$ 2400 JACKPOT,,,, played EVERY BIT OF IT BACK, YES ALL OF it ,,,and what do I get $ 30 freaking 2 times in may and $45 x 2 in june,,, how pathetic.... we came sat night april 28 for the drawing of the car,,, I talked to all the winners that got freeplay and they were all high rollers,,,, they told me.. so we are through,, we will find another casino to go to now,,, we are sick of giving our hard earned money, and only the elite get the benefits,,,, why should we want to come when we know we can't get drawn,,, and they can't say its fair,, because I delibertely talked to the winners and found this out,,,,we feel like fools for every coming to goldstrike casino,,,,
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Cons:
  • Caters to the elite in all the drawings
  • Caters to the elite only
Reason of review:
Bad quality
Anonymous
map-marker Robinsonville, Mississippi

Don't go to Goldstrike Tunica -MGM

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Goldstrike Tunica only caters to their elite. If you are just looking to spend a little money, have a good time, and get rewarded I would recommend Roadhouse or Horeshoe. They have great games, service, and their food is second to none. They have the best reward program in town by a mile and will let you know if your points are going to expire. Goldstrike who sends endless emails and monthly snail mail gave no warning of rewards expiring in their communication so I lost almost $75.00 of comps by 2 weeks. If you know anything about how rewards are calculated for an average player that takes ALOT of time to build up. When I went to their guest services counter I received the same carefree, non interested. and useless reps. They do everything but help like talking to each other and other guest so rude. I called their VP of Player Rewards Ryan Ross and talked to his assistant. I explained everything and she was to follow up with me. She followed up with to me in a phone call with an email from Ryan him stating this was the policy and customers are aware of it. REALLY!!! That's it!!! I have played there as long as they have been there on and off and this is the response? This explains the reason behind guest services and their lack of customer service, professionalism, among other things. Unless you are an elite don't bother because they don't care about you !
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Cons:
  • Way that handled my situation
Reason of review:
Poor customer service

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